How to Maintain Employee Satisfaction
Having to replace employees can hurt a small business in a variety of ways. Your productivity will likely decrease as you spend time conducting a job search and as the new employee gets up to speed. In addition, you’ll lose the experience and institutional memory of workers who leave. Creating a working environment and benefits package that keeps employees happy is key to keeping your business running smoothly and maximizing your profits.
Create Good Job Descriptions
Few things frustrate employees more than not knowing what they are supposed to do, or being held responsible for tasks they weren’t told were theirs. Write a detailed job description for every employee and review it with workers when they start work. If you will be doing this for current employees, meet with them to get their input. Let employees know this will be the basis of their annual job review.
Offer Desirable Benefits
The more benefits you can offer employees, the more desirable an employer you’ll be. Contact your health insurance provider and ask about the voluntary benefits they offer. These are programs such as dental, vision, disability and life insurance employees can purchase at a low group rate. To reduce health care costs, help your employees get in shape by offering gym memberships or creating a fitness center at your workplace. Have a monthly birthday party to recognize workers with a birthday that month and give workers their birthday off as a perk. If you only have a few preferred parking spots, rotate them among employees so everyone gets a fair chance at them.
Employees like to know they are appreciated and that their jobs are secure. Have managers write handwritten notes to workers who perform well. Hold a team fitness contest or employee outing to build camaraderie. When employees are promoted, send a press to release to their local newspaper. Create an employee newsletter that lets workers know how the company is doing and spotlights employees.
Ask for Feedback
Whether it’s through a suggestion box, meeting with managers or a group meeting, get input and feedback from employees to ensure you know how they feel about the company. Hold the meeting in conjunction with a review of the company’s performance to make it easier for employees to give specific feedback.
Give Employees Reviews
Give employees a review each year to let them know how they are doing, where they can improve and what their promotional path at the company is. Use your job description to conduct the review so employees know you are being fair and not practicing favoritism when you give raises, bonuses or promotions.